Effective Date: 27/08/2025
Last Updated: 27/08/2025

​

1. Purpose

This policy ensures that concerns, complaints, and requests from learners regarding their personal data, platform use, or other matters are addressed promptly, fairly, and in compliance with the Digital Personal Data Protection Act, 2023.

​

2. Scope

Covers:

• Privacy and data protection concerns

• User rights under DPDP (access, correction, deletion, consent withdrawal)

• Service or content-related complaints

• Payment and refund disputes

• Misuse of platform or violation of terms

​

3. Grievance Officer Contact

Name: Sujatha Chandra Chari
Designation: Grievance Officer – Vega Vidya
Email: privacy@vegavidya.com
Address: NoFickle Technologies Private Limited, 961, 9th cross, HMT Layout, Mathikere, Bangalore North, Bangalore, Karnataka -560054

​

4. How to Lodge a Grievance

Learners can lodge grievances via:

1. Email: Send your complaint to privacy@vegavidya.com with:

   • Registered account email

   • Order/transaction ID (if applicable)

   • Detailed description of the grievance

2. Postal Mail: Write to the Grievance Officer at the registered address.

​

5. Response & Resolution Timeline

• Acknowledgment: Within 24–48 hours of receiving the grievance.

• Initial Review: Within 3 working days of acknowledgment.

• Resolution: Within 15 working days of receipt, as mandated by the DPDP Act.

• If additional time is required, the user will be informed in writing with reasons.

 

6. Escalation

If you are not satisfied with our resolution, you may escalate to the Data Protection Board of India under the DPDP Act.

 

7. Record-Keeping

All grievances, responses, and resolution actions will be logged and maintained for a minimum of 3 years for compliance purposes.

 

8. Policy Updates

We may update this policy periodically. Updates will be posted on our website with the revised “Last Updated” date.